Answer: If you've uploaded transactions via the GL Import feature, but some rows aren't showing up, it could be for a few reasons. Here are a couple troubleshooting ideas if you are encountering this.

  • Are there multiple header rows at the top?  Make sure there is only one header row displayed, with no additional columns.

  • Make sure to remove any formulas or formatting on the spreadsheet.  We recommend copy and pasting as values to be sure that there are no hidden formulas.  

If you have tried the above suggestions and you still are having issues getting the transactions to process, please contact