Are you wondering how the Balance Refresh will impact you and your organization...and when? Fear not! We are launching a communication campaign to keep our Balance users informed of timelines, migration plans, and how to get support and training they need to successfully migrate to the refreshed version of Balance.
In 2024 (exact timing TBD) we will be officially beginning the migration process. The first group moving to the new interface are those who have volunteered to be "early adopters". For everyone else, we will give you plenty of notice before making the switch!
A few FAQs about changing the Balance platform:
Q: Will I lose any of the functionality I count on for my day-to-day workflow?
A: Nope! This refresh is about improving usability and updating the look of our user interface. The functionality you know and love will not be going away.
Q: How can I trust that all of my data is the same in the new version of Balance as in the old?
A: We are not touching your data at all! Both versions draw from the same underlaying data, so its really just the look and feel that are changing. To help build familiarity and comfort, your original Balance instance will be available as a 'read only' reference for a period of time after you are switched over.
Q: How will I know how to use the new version of Balance?
A: We are hard at work building out articles, videos, and in-application messaging to help you navigate the new version of Balance with ease!
Stay tuned for more information in upcoming newsletters and email communications. If you have any questions in the interim, please send them our way!