Technical

Disabling of TLS (Transport Layer Security) versions 1.0 and 1.1
Fundriver is committed to providing a secure environment for your data. Transport Layer Security (TLS) is a cryptographic protocol that allows for secur...
Wed, Jan 22, 2020 at 1:25 AM
FAQ: Can I have Fundriver open in multiple browser windows at the same time?
Answer: It is not recommended, especially for clients with multiple Fundriver databases.  Having the program open and being actively used in two windo...
Wed, Jan 22, 2020 at 1:24 AM
FAQ: Can I get my organization's logo added to reports and department views?
Answer:  Absolutely!  Contact Fundriver support at support@fundriver.com and send a high-resolution jpeg file for upload.
Wed, Jan 22, 2020 at 1:24 AM
FAQ: Can people at multiple locations use the same GoToMeeting or GoToWebinar link and call in number?
Answer: For GoToMeeting sessions, yes, no matter where your team members are located they can participate in Fundriver online meetings.  Just forward ...
Wed, Jan 22, 2020 at 1:24 AM
FAQ: How do I bookmark my Single Sign On link?
Mozilla Firefox 1.  Ctrl + Shift + B  This opens the bookmark manager in Firefox. 2.  Click the bookmark you previously tried adding, and paste th...
Wed, Jan 22, 2020 at 1:25 AM
FAQ: How do I fix printing issues in Fundriver?
Printing directly from the browser is only supported in Internet Explorer. The instructions below detail how to enable and update the ActiveX control to ena...
Tue, Feb 11, 2020 at 9:14 AM
FAQ: How do I get to the Knowledge Base?
Access from anywhere: Users can access the Fundriver Knowledge Base from anywhere using this link: https://fundriver.zendesk.com/hc/en-u...
Wed, Jan 22, 2020 at 1:25 AM
FAQ: I'm being asked for a token code multiple times!
We have had a few clients experience this and it sounds SUPER frustrating!  If you are a user experiencing this, we apologize for any inconvenience. T...
Wed, Jan 22, 2020 at 1:25 AM
FAQ: I’ve tried logging in several times but can't remember my password. I've requested a new password, and it’s still not working.
Answer:  You may have been locked out due to too many unsuccessful login attempts.  Contact Fundriver Support and they will unlock your account.
Wed, Jan 22, 2020 at 1:24 AM
FAQ: If my organization's database has customizations, will there be any problems with future upgrades?
Fundriver carefully logs each customization made to a client database, and those customizations are reviewed any time a product upgrade is deployed.  ...
Wed, Jan 22, 2020 at 1:24 AM