Technical
Fundriver is committed to providing a secure environment for your data. Transport Layer Security (TLS) is a cryptographic protocol that allows for secure, e...
Mon, Sep 28, 2020 at 9:42 AM
Answer: Internet Explorer Microsoft Edge FireFox Chrome Mobile Chrome Mobile iOS Android Browser It is not recommended, especially for clients w...
Wed, Jun 3, 2020 at 8:26 AM
Clients using Single Sign On (SSO) can bookmark (or 'favorite') their Fundriver site for easy access. We recommend bookmarking the original URL li...
Thu, May 20, 2021 at 10:21 AM
Printing directly from the browser is only supported in Internet Explorer. The instructions below detail how to enable and update the ActiveX control to ena...
Mon, Mar 23, 2020 at 1:36 PM
Access from anywhere: Users can access the Fundriver Knowledge Base from anywhere using this link: https://fundriverhelp.freshdesk.com/support/home Acce...
Mon, Mar 23, 2020 at 3:55 PM
We have had a few clients experience this and it sounds SUPER frustrating! If you are a user experiencing this, we apologize for any inconvenience. This...
Mon, Sep 28, 2020 at 9:46 AM
You may have been locked out due to too many unsuccessful login attempts. User accounts are disabled after three unsuccessful log-in attempts. Contact ...
Fri, May 29, 2020 at 10:36 AM
Fundriver carefully logs each customization made to a client database, and those customizations are reviewed any time a product upgrade is deployed. Custom...
Mon, Mar 23, 2020 at 4:08 PM
The newest version of Copy From Excel requires an additional step (clicking Ctrl + V) to complete the pasting process. If you used Ctrl + V and the dat...
Mon, Mar 23, 2020 at 4:09 PM
Q: What version of Fundriver is my institution using? A: We only have one version of our application, it is known as the Current Version. Q: When w...
Fri, May 29, 2020 at 10:44 AM