Technical

Disabling of TLS (Transport Layer Security) versions 1.0 and 1.1
Fundriver is committed to providing a secure environment for your data. Transport Layer Security (TLS) is a cryptographic protocol that allows for secure, e...
Mon, Mar 23, 2020 at 1:30 PM
FAQ: What Web Browsers Does Fundriver Support?
Answer: Internet Explorer Microsoft Edge FireFox Chrome Mobile Chrome Mobile iOS Android Browser It is not recommended, especially for clients w...
Wed, Jun 3, 2020 at 8:26 AM
FAQ: How do I bookmark my Single Sign On link?
Mozilla Firefox 1.  Ctrl + Shift + B  This opens the bookmark manager in Firefox. 2.  Click the bookmark you previously tried adding, and paste the url...
Fri, May 29, 2020 at 10:31 AM
FAQ: How do I fix printing issues in Fundriver?
Printing directly from the browser is only supported in Internet Explorer. The instructions below detail how to enable and update the ActiveX control to ena...
Mon, Mar 23, 2020 at 1:36 PM
FAQ: How do I get to the Knowledge Base?
Access from anywhere: Users can access the Fundriver Knowledge Base from anywhere using this link: https://fundriverhelp.freshdesk.com/support/home Acce...
Mon, Mar 23, 2020 at 3:55 PM
FAQ: I'm being asked for a token code multiple times!
We have had a few clients experience this and it sounds SUPER frustrating!  If you are a user experiencing this, we apologize for any inconvenience. This...
Fri, May 29, 2020 at 10:33 AM
FAQ: I’ve tried logging in several times but can't remember my password. I've requested a new password, and it’s still not working.
You may have been locked out due to too many unsuccessful login attempts. User accounts are disabled after three unsuccessful log-in attempts.  Contact ...
Fri, May 29, 2020 at 10:36 AM
FAQ: If my organization's database has customizations, will there be any problems with future upgrades?
Fundriver carefully logs each customization made to a client database, and those customizations are reviewed any time a product upgrade is deployed.  Custom...
Mon, Mar 23, 2020 at 4:08 PM
FAQ: Nothing is pasting when I try to use Copy From Excel. What should I do?
The newest version of Copy From Excel requires an additional step (clicking Ctrl + V) to complete the pasting process. If you used Ctrl + V and the dat...
Mon, Mar 23, 2020 at 4:09 PM
FAQ: System Information and Backups
Q: What version of Fundriver is my institution using? A:  We only have one version of our application, it is known as the Current Version.   Q: When w...
Fri, May 29, 2020 at 10:44 AM