Best Practice & Common Questions

FAQ: If my organization's database has customizations, will there be any problems with future upgrades?
Fundriver carefully logs each customization made to a client database, and those customizations are reviewed any time a product upgrade is deployed.  Custom...
Mon, Mar 23, 2020 at 4:08 PM
FAQ: How Do I Retire a Gift Annuity Fund in Fundriver?
Answer: A gift annuity is a general obligation to the institution.  When the general obligation expires, the full market value of the annuity would be consi...
Thu, May 14, 2020 at 4:04 PM
FAQ: System Information and Backups
Q: What version of Fundriver is my institution using? A:  We only have one version of our application, it is known as the Current Version.   Q: When w...
Fri, May 29, 2020 at 10:44 AM
FAQ: How Do I Transfer the Distribution From One Fund to Another Fund?
Answer: For instructions on transferring the distribution from one fund to another, check out this article. Please see steps 3, 4, & 5.
Thu, May 14, 2020 at 4:05 PM
FAQ: How Do I Make an Adjustment to a Historical Gift?
Answer: Use the transaction type of "Non Cash Historical Gift Transfer" to adjust the historical gift (aka: corpus) and not impact cash (no change...
Thu, May 14, 2020 at 4:03 PM
FAQ: How do I get to the Knowledge Base?
Access from anywhere: Users can access the Fundriver Knowledge Base from anywhere using this link: https://fundriverhelp.freshdesk.com/support/home Acce...
Mon, Mar 23, 2020 at 3:55 PM
FAQ: Setting up a Loan Against Your Endowment
Best Practice: Loans are recorded in a variety of ways depending on the institution's intent for withdrawal.  We recommend consulting with your audit te...
Mon, Aug 24, 2020 at 8:47 AM
FAQ: I'm being asked for a token code multiple times!
We have had a few clients experience this and it sounds SUPER frustrating!  If you are a user experiencing this, we apologize for any inconvenience. This...
Mon, Sep 28, 2020 at 9:46 AM
FAQ: How do I bookmark my Single Sign On link?
Clients using Single Sign On (SSO) can bookmark (or 'favorite') their Fundriver site for easy access. We recommend bookmarking the original URL link...
Thu, May 20, 2021 at 10:21 AM
FAQ: I'm Trying to Override the Unit Price for a Transaction, but My Update Is Being Overwritten When I Post the Period. What Should I Do?
Answer: On the ACTIVITY > TRANSACTION ENTRY screen there is an option to override the unit price associated with that transaction.  That can be done...
Fri, Nov 20, 2020 at 12:16 PM